FAQs

Chilli out. We answer your most common questions here. Drop us an email if you need more clarifications.

How long can your sambal last?

We make our sambals in small batches to ensure they are freshly made when delivered to you. Once opened, keep in the fridge. and consume within 30 days of opening. Always use a clean and dry spoon to scoop your sambal.

Are you halal certified?

Our sambals are not halal certified, but are prepared in a Muslim kitchen and household.

Are your sambals vegan-friendly?

We’re sorry but it is unsuitable for vegan consumption. However, we are actively experimenting with a new vegetable stock that will preserve the signature umami flavour of our sambals. Our goal is to launch this vegan-friendly version in May, so please stay tuned for updates.

Can I self-collect my sambals?

Self-collection is at Jurong West (641665) between 3 pm to 8 pm, excluding PH. Please call us at 88281077 for an alternative time.

Only 2 sambals?

We plan to make more variety, but we need time to test and experiment to ensure we achieve the best possible flavour.

What payment method do you use?

We accept Paynow for convenience and security.

Why do I see Rapyd Holdings Pte. Ltd when I make payment?

Rapyd Holdings Pte Ltd owns Cococart, and we utilise its platform to manage our online orders and transactions. Once you place an order and complete the payment, we will be promptly notified, and you will receive a receipt via email.

You can now sit back and relax, as we will begin processing and fulfilling your order. Our commitment to quality and customer satisfaction is unwavering, and we strive to make your shopping experience as seamless and enjoyable as possible.

Can you show us how you make your sambal?

It’s a secret but we intend to create recipe ideas and videos showcasing how our sambal can perfectly enhance various Malay and Asian dishes.